At Education Graphics Solutions, we stand behind the quality of our products and strive to ensure your satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day money-back guarantee for most items.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase is required for all returns.
Non-Returnable Items
Due to their nature, the following items are non-returnable:
- Customized or personalized products
- Opened software and digital products
- Printer supplies (ink, toner, and filament) that have been opened or partially used
Return Process
To initiate a return, please contact our customer service team at [email protected] within 14 days of receiving your order. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.
Shipping Costs
We offer free shipping on all orders. If you receive a defective or incorrect item, we will cover the cost of return shipping. For all other returns, you will be responsible for paying the return shipping costs.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item, please contact our customer service team at [email protected], and we will guide you through the process.
Warranty
Our poster maker printers come with a manufacturer’s warranty. If you experience any issues with your printer within the warranty period, please contact us, and we will assist you with the warranty claim process.
Contact Us
If you have any questions about our returns and refunds policy or need assistance with a return, please don’t hesitate to contact us at [email protected] or call us at +877-891-8411. Our customer service team is available 8am-6pm EST to help you with any concerns you may have.
We appreciate your business and are committed to providing you with the best possible experience when shopping with Education Graphics Solutions.